Refund and Cancellations

 

  1. The price of a game is stated on the website under the booking section.
  2. Only person(s) who are at least 18 years of age are permitted to book a session.
  3. This is a live event game, and once the booking is confirmed, we can not accept any cancellations or give any refunds.
  4. Any purchase on the website is only valid when processed by the company. You shall receive a confirmation once your booking is processed.
  5. If you wish to transfer your booking(s) into someone else’s name, you must contact the company by either email or telephone at least two hours prior to the start of your booking.
  6. Bookings may not be transferred or resold for commercial purposes or at a premium. If a booking is transferred or resold in breach of this condition, the bearer of the booking or the person claiming the right to attend the event will be refused admission.
  7. You are entirely responsible for entering your details correctly on the Online Booking Form.
  8. A booking becomes a no-show and entry will be declined if the team is late 15 minutes or more. In such a situation the money is not refundable and the booking is not changeable.
  9. If you are late for more than 15 minutes of the original starting time of your booking, the reservation becomes a no-show automatically and you will be refused entry.
  10. Our prices and promotions shown on this website are subject to change without notice.
  11. By booking your experience and making a purchase on this website you agree that you have permission from the cardholder.
  12. Your booking is only confirmed once we have received full payment and we have sent you a booking confirmation email. Tempertank have the right to refuse bookings as and when appropriate
  13. Upon receipt of our booking confirmation email, if you believe that any information is incorrect you must advise us immediately as changes to your booking in the future may not be possible.
  14. Bookings cannot be resold for commercial gain or profit by anyone other than the company or our authorised sub-agents. Any booking that is discovered to have breached this condition will be voided without refund and the holder may be refused entry to, or ejected from the venue
  15. Should you wish to transfer your booking to someone else, you must contact us in reasonable time ahead of your booking with your request.
  16. We reserve the right to cancel bookings which we reasonably suspect to have been made fraudulently. If this is the case you will be notified by email and no refund will be offered.
  17. We may contact you with offers and promotions via your email address that you’ve provided for your booking. You can be removed from our mailing list at any time by contacting us at hello@tempertank.com